ae77's Privacy Policy

To register accounts and provide services on ae77, we collect the following types of information:

1.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Residential address

1.2 Transaction and Financial Information

During deposits and withdrawals we record payment method details (bKash, Nagad, Rocket, or bank transfer). Card numbers or bank passwords are not stored.

• Transaction history and amounts
• Payment method identifiers (e.g. bKash number)
• Wallet balance and bonus records

1.3 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Cookie and session data

1.4 Communication Records

Records of your conversations with our support team via live chat or email are kept to improve service quality and resolve disputes.

ae77 uses collected information for the purposes listed below. Information is not used for any purpose beyond these.

2.1 Account Management and Identity Verification

Information is used to create and maintain your account, confirm your identity, and keep your account secure.

2.2 Payment Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to ensure the security of transactions.

2.3 Customer Support

Our 24/7 live chat and email support team uses information to resolve your issues. For more details on support, you can visit our Frequently Asked Questions page.

2.4 Fraud and Abuse Prevention

Technical information is analysed to detect and prevent account abuse, multiple account creation, money laundering, and unauthorised activity.

2.5 Service Improvement

Anonymous statistics are used to improve the user experience, introduce new games and features, and fix technical issues on the platform.

2.6 Legal Compliance

Information is used to comply with applicable laws and regulations and to provide required information to legal authorities.

Cookies are used on the ae77 website to manage sessions, remember your preferences, and analyse site performance.

3.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring security. Without them the site will not function properly.

3.2 Functionality Cookies

These cookies personalise your experience by storing your language preference, game settings, and information from previous visits.

3.3 Analytics Cookies

Anonymous data is collected to understand which pages are visited most and what issues users encounter. You can disable cookies from your browser settings, though some services may become limited as a result.

ae77 never sells users' personal information or discloses it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

4.1 Payment Processors

Relevant financial information is shared with the relevant payment platform to process payments via bKash, Nagad, Rocket, or bank. This information is used solely for the transaction.

4.2 Game Providers

Minimum necessary information may be shared with game studios such as Evolution, Pragmatic Play Live, JILI, or PG Soft to operate games. This information is limited to managing the game session.

4.3 Legal Authorities

Information may be provided when legally required by a court order or government directive. In such cases ae77 always provides only the minimum necessary information.

4.4 Technical Partners

Trusted technology partners may be given limited access for server management, security testing, and software maintenance. These partners operate under strict data protection agreements.

ae77 has adopted industry-standard technical and administrative measures to protect user information.

5.1 Encryption

All data transmitted between you and the server is encrypted using SSL technology. Passwords are never stored directly — only a hashed version is stored.

5.2 Access Control

Access to personal information is restricted to authorised staff only, and every access is logged. Role-based permissions are used to prevent unnecessary access.

5.3 Regular Security Reviews

ae77 regularly reviews its security measures and conducts periodic testing to identify vulnerabilities. In the event of a security breach, affected users are notified promptly.

5.4 Data Retention Period

Information is retained for as long as the account is active and for as long as necessary to meet legal obligations after the account is closed. After that, information is securely deleted or anonymised.

As an ae77 user, you have the following rights regarding your information:

6.1 Right to Access Information

You may request to view the information stored about you at any time. ae77 will provide you with a copy of the information within a reasonable time.

6.2 Right to Correct Information

If your account holds incorrect information, you may request a correction. Information will be updated after identity verification through the support team.

6.3 Right to Close Your Account

You may permanently close your account on ae77. After closure, your information will not be used except as required by law. A voluntary self-exclusion break may also be taken in accordance with the Responsible Gaming Guidelines.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can stop communications through your account settings or by contacting the support team.

All services on ae77 are for persons aged 21 or above only. We do not knowingly collect any information from minors.

We verify age at registration, and if any account is found to belong to someone under 21, it is immediately closed and the associated information is deleted.

If you believe a minor has registered on ae77, please notify our support team immediately.

ae77 may update this privacy policy at any time. For significant changes, users will be notified via their registered email or account notification.

Continued use of the platform after any changes will be considered acceptance of the revised policy. The latest version of the policy will always be available on this page.

To learn general information about ae77 and our values, visit the About Us page.

If you have any questions, concerns, or requests about this policy, please contact the ae77 support team. Our team is available in Bengali and English 24 hours a day, 7 days a week.