FAQ
ae77 FAQ — Deposits, Withdrawals, Betting and Security
Whether you want to know how to make a deposit, how long a withdrawal takes, how to read cricket betting odds, or how to keep your account secure — you will find direct answers here. This page brings together more than 20 questions and answers organised into five sections.
How to withdraw money
The minimum withdrawal amount at ae77 is ৳800. Withdrawal requests below this amount will not be processed. This minimum applies regardless of the method — bKash, Nagad, Rocket or bank transfer. Before submitting a withdrawal from your balance, make sure the amount is at least ৳800.
Withdrawal requests at ae77 are usually processed within 1 hour. If yours has been pending longer, first check whether your account verification is complete and whether the payment details you provided are correct. If the issue persists, contact the 24/7 live chat — the team provides support in Bengali.
Yes, ae77's withdrawal service runs 24 hours a day, 7 days a week. You can submit requests on Fridays, Saturdays or public holidays. Under normal conditions, processing takes within 1 hour. Mobile banking withdrawals (bKash / Nagad / Rocket) tend to complete relatively faster.
Withdrawals from ae77 to bKash typically reach your mobile within 1 hour. After the transfer, you will receive a confirmation message from bKash. When submitting a withdrawal request, make sure you enter the bKash number correctly — recovering funds sent to a wrong number is difficult.
The target processing time for bank transfer withdrawals from ae77 is also within 1 hour. However, the funds may take slightly longer to appear in your account due to the internal processes of banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. Make sure you provide the correct account number and bank name.
Limits and controls
ae77 follows a responsible gaming policy. Stay in control of your play and keep the information below in mind.
A cooling-off period temporarily suspends your account for a set time, while self-exclusion deactivates it for a longer period. To use either option at ae77, contact the support team via 24/7 live chat or email. Once requested, it takes effect promptly and you will not be able to log in during that period.
Some common signs are: spending more than your budget, repeatedly placing bets to recover losses, cutting time with family or work to play, and feeling uncomfortable when you are not playing. If you notice these signs, let ae77 support know or take a self-exclusion. Remember, gambling is for entertainment — not a source of income.
No. Opening an account at ae77 and all casino and betting activities are only for those aged 21 or above. You must provide your correct date of birth during registration. ae77 follows proper verification procedures to prevent underage participation.
Yes, ae77 offers the option to set deposit limits as part of responsible gaming. Deciding in advance how much you will deposit per day, per week or per month makes it easier to manage your budget. Contact the support team to change this setting.
All of ae77's terms and conditions are detailed on the Terms and Conditions page. Read it carefully to understand bonus usage, withdrawal conditions, account closure rules and the dispute resolution process. It is a good idea to review the terms before registering an account.
Making a deposit
The minimum deposit amount at ae77 — whether for slot games or any other purpose — is ৳200. This same minimum applies across all methods: bKash, Nagad, Rocket and bank transfer. Deposits below ৳200 will not be completed.
To deposit via Nagad at ae77, log in to your account, go to the deposit section, select Nagad, and send money to the ae77 merchant number provided. Once you submit the amount and transaction ID, your balance will be updated. Send a minimum of ৳200 and be careful when entering your PIN in the Nagad app.
ae77 supports four deposit methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and others). Cryptocurrency and other international payment methods are not available. The minimum deposit is ৳200 for all methods.
Yes. ae77's 120% welcome bonus, up to ৳5,000, applies to your first deposit made through bKash or any other accepted method. For example, depositing ৳1,000 gives you a ৳1,200 bonus — making your total balance ৳2,200. To withdraw the bonus, you must wager 15 times the bonus amount (i.e. ৳1,200 × 15 = ৳18,000).
Deposits via bKash, Nagad and Rocket are usually credited quickly. Bank transfers may take slightly longer. Submitting the transaction ID correctly speeds up the process. If there is a delay, contact ae77's 24/7 live chat with your transaction ID.
Cricket and sports betting
ae77's cricket betting section lets you bet on BPL, IPL and T20 World Cup matches as well as various other international fixtures.
At ae77, the most popular cricket markets are match winner, top batter, top bowler, innings total runs, runs in the powerplay and wicket markets. These markets are most active during Bangladesh Tigers matches and BPL. You can combine several markets in a multi bet.
Simply multiply the decimal odds by your stake to get the total return. Say Team A's odds are 1.45 and Team B's are 2.75. If you place ৳500 on Team B and they win, you get back ৳500 × 2.75 = ৳1,375 (including ৳875 profit); if Team A wins, you lose ৳500. These figures are examples only — live odds will differ.
Live betting lets you place bets in real time while a match is in progress. Odds change as the score and situation evolve. In ae77's live in-play betting, odds shift quickly when a wicket falls or a big shot is hit, so you need to decide fast. The interface stays easy to use even on a small mobile screen.
Yes. At ae77 you can bet on BPL, IPL, T20 World Cup and other international cricket series at the same time. Adding three selections to a multi bet creates combined odds. For example, 1.40 × 1.60 × 1.70 = 3.81 (approximate) — a ৳100 stake returns ৳381 if all three win; if even one loses, the entire ৳100 is lost.
If a match is abandoned due to rain or officially declared no-result, the bet amount is generally refunded. However, specific rules may vary by market — for example, if the result is determined by the DLS method, the bet remains valid. For the exact rules, see ae77's Terms and Conditions.
Security & Privacy
Yes. All data transmission on ae77 is secured through SSL (Secure Sockets Layer) encryption. This means your password, payment information and personal data cannot be seen by third parties. A 🔒 icon in your browser's address bar confirms the connection is secure.
Never. No ae77 support representative or staff member will ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone does, it is a fraud attempt. Sharing this information may result in loss of your account and funds. If you receive a suspicious message, report it to ae77 support immediately.
If you believe someone has gained unauthorised access to your ae77 account, change your password immediately and inform the support team via 24/7 live chat. The support team can temporarily lock the account and investigate suspicious transactions. If you have used the same password elsewhere, change it there too.
A strong password should be at least 12 characters long — combining uppercase and lowercase letters, numbers and symbols (!, @, # etc.). Do not use easily guessed information such as your date of birth, name or simple sequences like "123456". It is safer not to use your ae77 password on any other site.
ae77 uses your name, contact information, and transaction details only for account management and payment processing. This information is not sold to third parties. For more details, visit the Privacy Policy page — it contains a full description of how information is collected, stored, and used.
Still have questions? Talk to us
If you didn't find your answer in this FAQ, ae77's support team is always ready to help. Assistance is available in both Bengali and English.
24/7 Live Chat — click the chat icon from any page on the site
Email: [email protected]
24/7
Round-the-clock support